Massachusetts Bay Transportation Authority (MBTA)
Capital Improvement Plan
The Massachusetts Bay Transportation Authority (MBTA) manages the development, maintenance, operations and planning of one of the oldest public transit systems in the United States. The system provides subway, bus, commuter rail, ferry and paratransit service to eastern Massachusetts and parts of Rhode Island. The MBTA needed to execute an ambitious capital investment plan. As strategic advisors, Anser helped the transit agency transform its capital delivery process, capacity and capability so it could increase performance. Anser built a solid foundation of organization, people, processes and technology so the MBTA could begin executing projects effectively.