Massachusetts Bay Transportation Authority (MBTA)
The Massachusetts Bay Transportation Authority (MBTA) manages the development, maintenance, operations and planning of one of the oldest public transit systems in the United States. The system provides subway, bus, commuter rail, ferry and paratransit service to eastern Massachusetts and parts of Rhode Island. Anser worked with MBTA in 2016 on improving capital delivery, helping to increase the agency’s capital spending from $350M to $700M. When called back in 2019 for this project, Anser partnered with McKinsey & Company, which developed workforce recommendations and addressed bottlenecks in capital delivery. Shortly after completing the initial study, Anser returned to make more detailed recommendations for project controls and scheduling, integrating technology more fully, and capital finance.